Orders are processed and shipped within 24 hours of being placed, except US Postal Service holidays. If we have any questions or concerns with your order, generally we will let you know within 24 to 48 hours.
We ship via USPS. Shipping is $4.75 First Class (3 - 7 days) on all orders. We also offer Priority Mail Shipping (2 - 3 days) for $8.00 on all orders.
Crystal Palooza nail files are glass items.
They will break, especially if dropped on a hard surface.
We will not refund or exchange broken files.
We will exchange for free if a Swarovski® crystal separates from the nail file handle.
Send us an e-mail to firstname.lastname@example.org with a picture of the damaged file, your name and date of order.
We will send you a replacement file right away.
If your package shows delivered and you still haven't received it, please contact your local post office to check the GPS status of your package. You're welcome to contact us and we can look up the telephone number for your local post office if you cannot locate it.
If you have not received your order within 3 days of the USPS showing it delivered, please file a claim with the USPS and we will happily refund you once you email us your claim information.